Frequently Asked Questions
Frequently Asked Questions (FAQs)
1. What makes Halal Steak Co. different from other meat suppliers?
- At Halal Steak Co., we specialize in providing premium halal cuts of steak that are often hard to find at local butchers. Our commitment to quality, freshness, and next-day delivery sets us apart.
2. How do you ensure the freshness of the steaks during delivery?
- We use insulated packaging and ice packs that keep your steaks cold for up to 48 hours. This ensures your order arrives fresh and ready to cook.
3. What areas do you deliver to?
- We deliver exclusively to the UK mainland.
4. What is the cutoff time for next-day delivery?
- To receive your order the next day, please place your order by 3 PM. Orders placed on Sunday will be shipped out on Monday.
5. Can I pick up my order instead of having it delivered?
- Yes, you can pick up your order at our location in HA7 1PJ, Stanmore.
6. How much does delivery cost?
- Delivery costs £8 for orders under £100. Orders over £100 qualify for free delivery.
7. Can I specify a delivery date for my order?
- Yes, if you would like your order to be delivered on a specific day, please contact us, and we will do our best to accommodate your request.
8. Is your packaging environmentally friendly?
- Absolutely. All our packaging materials are recyclable, reflecting our commitment to sustainability.
9. What should I do if I have an issue with my order?
- If you experience any issues with your order, please contact our customer service team immediately. We are here to help and ensure you are satisfied with your purchase.
10. Are all your products certified halal?
- Yes, all our products are certified halal, ensuring they meet the highest standards of halal compliance.
11. How can I contact customer service?
- You can reach our customer service team through the contact form on our website, by email, or by phone. Our contact details are available on the "Contact Us" page.
12. Do you offer any discounts or promotions?
- Yes, we periodically offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and offers.
We hope these FAQs help you with any questions you may have. If you need further assistance, please don't hesitate to reach out to our customer service team.